Privacy Policy
Your right to privacy is fundamental. Learn how we collect, use and protect your information.
Ávita Care, part of the Grupo Soluto, is committed to protecting your personal data and privacy. This Privacy Policy describes how we collect, use, store and protect your information in compliance with Brazil's General Data Protection Law (LGPD - Law No. 13.709/2018).
1. Information We Collect
We collect information that you provide directly, including:
• Identification data: name, email, phone, tax ID
• Professional data: position, company, area of activity
• Browsing data: IP address, browser type, pages visited
• Cookies and similar technologies to improve your experience
2. How We Use Your Information
We use your information to:
• Provide and improve our regulatory hosting services
• Process transactions and send related notifications
• Communicate about updates, news and offers
• Comply with ANVISA legal and regulatory obligations
• Perform analysis and improvements to our processes
3. Data Protection
We implement robust security measures:
• CBPDA — ANVISA Good Practices certification
• Data encryption in transit and at rest
• Strict access controls and continuous auditing
• Regular backups and business continuity plan
• Continuous team training in data protection
4. Information Sharing
Your data may be shared with:
• ANVISA and regulatory bodies, when legally required
• Grupo Soluto companies for service provision
• Trusted partners under confidentiality agreements
• Essential service providers (hosting, payment)
We never sell your personal information to third parties.
5. Your Rights (LGPD)
Under Brazil's General Data Protection Law, you have the right to:
• Confirm the existence of processing of your data
• Access your personal data
• Correct incomplete, inaccurate or outdated data
• Request anonymization, blocking or deletion
• Revoke consent at any time
• Obtain information about data sharing
6. Data Retention
We keep your data for the time necessary to:
• Comply with regulatory obligations (minimum 5 years)
• Provide contracted services
• Exercise rights in legal proceedings
After this period, data is anonymized or securely deleted.
7. Cookies
We use cookies for:
• Essential: basic site functionality
• Performance: usage analysis and improvements
• Functional: preferences and personalization
You can manage cookies in your browser settings.
8. Contact and DPO
To exercise your rights or clarify privacy questions:
Data Protection Officer (DPO)
Email: dpo@avitacare.com.br
Phone: +55 (19) 3826-6800
Address: R. Arnaldo R. Brisque, 174
Capela · Vinhedo/SP · 13285-423 · Brazil